98 North Ave, New Rochelle, NY

Policies

Policies

APPOINTMENT POLICY
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top-priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, “drop-off” appointments are available. A “drop-off” means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to “drop-off” sometime in the morning so our doctors can examine the patient between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis and give you discharge instructions.

ARRIVAL POLICY
For the safety of all animals in our care, we require that all vaccinations be up-to-date for all procedures, including boarding, grooming and surgery.

For your protection we require all pets coming into the hospital be properly restrained. All dogs and cats must be on a leash or in a carrier.

PAYMENT POLICY
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, American Express, Discover, CareCredit,  cash and personal checks.

VOUCHERS
We accept vouchers for discounted spay and neuters from several non-profit organizations that offer them. Please call for details and associated charges.

  • Ella was born with a diaphragmatic hernia, and through impossible odds along with the excellent care and help from Dr. Schwartzreich and his staff, has made a full recovery and has a new lease on life. They have been nothing but helpful and kind and willing to work with us in anyway they can to insure our little fluff ball continues to grow and live a happy and full life. They take their jobs professionally and promise to do whatever it takes to keep your furry family member in tip-top shape, and we owe them a deep debt of gratitude for all they have done.

    - Ella & Family
  • “We could not recommend a better veterinary clinic. Dr. Paul Schwartzreich and the staff at New Rochelle Animal Hospital provided the care, understanding, and compassion that our cat, Sam, required. We're so happy to have such a dedicated group in our area. Many thanks to each and every one of the Doctors and Staff for their commitment to our furry friends. We can't express how much we appreciate you all being there for Sam."

    – Sam, Johnny & Nancy McAuliffe
  • “Very impressed with Dr. Schwartzreich. I like the consistency of a vet who knows his business, treats you fairly and is patient and compassionate with my animal (who is my best friend). Dr. Schwartzreich fills a big void in New Rochelle for a competent Vet. My dog is older, I feel comfortable knowing that I have someone I can count on with issues that arise as my dog ages. Highly recommend!"

    – Mark H., New Rochelle, NY
  • "From the very first visit, Dr. Schwartzreich improved the quality of life of our dog, Coco, and possibly saved her life. If you are looking for a compassionate vet that truly cares about the well-being of your pet, please make an appointment with him and his wonderful staff."

    - Coco, Ginny & Mike Silinsky
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